SERVPRO of Downtown Cincinnati / Team Roberts & Parsons Employee Photos

Julie Roberts

Julie Roberts, Co-Owner of SERVPRO® of Downtown Cincinnati began her SERVPRO career with her husband, Tony, in 2005.  Originally from Nicholasville, Kentucky, Julie has both her Bachelor of Marketing and Master of Business Administration from the University of Kentucky.   Now residing in Richmond, Kentucky, Julie likes to spend her weekends with her husband and two sons out on the lake. Julie had no clue SERVPRO even existed when her husband brought the opportunity to her, and now she said she can’t imagine doing anything else.  While she jokes that in this business “everyday is a surprise” she loves being able to help people in their time of need, and work with her employees to create a place of employment that is not only fun, but also helps contribute to the community in which they are placed.

Tony Roberts

Anthony Roberts, Co- Owner of SERVPRO of  SERVPRO of Downtown Cincinnati got his start with SERVPRO while in college as a Service Marketing Representative. He immediately felt a passion for the industry and talked his Bride-To-Be into moving to London to start their own franchise in 2005. Together with his wife, he enjoys nurturing a culture for compassion towards their customers in their time of need. In his free time, he likes to cheer on the Kentucky Wildcats and spend time at the lake with his wife and two sons. Tony holds several important certifications including IICRC Applied Structural Drying and IICRC Commercial Drying Specialist. 

Mike Parsons

Mike Parsons, Co-Owner of SERVPRO of Downtown Cincinnati got his start with SERVPRO 13 years ago. Mike really enjoys the ability to help people in their time of need through our restoration services. His passion for building relationships and helping his team succeed motivates him every day. Mike holds several important certifications including IICRC – WTR, ASD, and CDS, OSHA HAZWOPER 40, mold remediation, subrogation I and II and numerous SERVPRO corporate certifications. He is also a Kentucky Society of Healthcare Engineers Contractor and a Kentucky Department of Agriculture Applicator. In his free time, Mike enjoys family time with his wife and two children, backroads traveling, and of course, UK football and basketball!

Brian Fearer

Brian is the General Manager of our Cincinnati SERVPRO® franchises covering Downtown Cincinnati, Northwest and Northeast Cincinnati, Cincinnati East, and Clermont County. Over 30 years of experience in contract management and operations experience in Facility Maintenance, Custodial, and Grounds/Landscaping services in Healthcare, Higher Education, and Business environments. He has comprehensive experience in developing programs that foster a culture for delivering quality service, safety awareness, and operational efficiencies: recognizing the value of several mentors in Brian’s career development. Brian has a passion and desire to share that same experience in the development of his team in coaching and teaching individuals into leadership roles.

Paige Tussey

Paige Tussey is the Office Manager of all locations within SERVPRO Team Roberts in KY, OH, and IN. Paige began her career here six years ago. She is originally from Prestonsburg, KY but now resides in Berea with her daughter. Paige has a Bachelor's in Marketing from Eastern Kentucky University. Paige says, "My favorite part about my job is getting to know the team, learning all the amazing things SERVPRO® does for customers, and hearing wonderful results afterward." Paige is widely known for her employee development, team building, and maintaining a positive culture. She is a part of several SERVPRO committees and is a SERVPRO Headquarters MVP nominee. In her free time, she enjoys playing the piano, spending time with her daughter, and watching the CATS play!

Kelsey Goode

Kelsey Goode is the Director of Communications for all SERVPRO® locations within SERVPRO Team Roberts, across KY, OH, and IN. She started her career over seven years ago at SERVPRO. Her favorite part of her job is "working within her community to help make people's lives a little easier when disaster strikes."  She has the following certifications: Employee Training Certification Program: Crew, Water, Fire, Carpet & Upholstery. She is also WRT certified. In 2021, she won the MVP award at SERVPRO headquarters. She enjoys reading and going on walks with her husband and their dogs! You can find her volunteering with Bluegrass Bully Rescue in her free time and saving all the dogs.

Heidi Drury

Heidi Drury is the Controller for all locations within SERVPRO® Team Roberts across KY, OH, and IN, with nearly 30 years of accounting experience.  Her first job at the age of 8 was entering accounts payable and receivables on ledger cards at a wholesale saltwater fish company when she would visit her sister for the weekend.  That led to her love of accounting and numbers.  Before joining SERVPRO, she spent twelve years as a controller for a local subcontractor in Gallatin, TN.  What started as a part-time, temporary job became a full-time job. She's excited to take those skills and knowledge to help both our team and customers' lives go smoother. 

Josh Kinnett

Josh has over 20 years’ experience in the SERVPRO industry. He started on the truck and worked his way up to Production Operations Manager.

He has been a part of large losses and traveled for many storm events. Josh’s favorite part about his job is helping people during their difficult times. In his spare time, Josh likes to spend time with his wife and two children.

Bill Rossman

Bill has over 30 years’ of experience in the building and remodeling trades with business ownership specializing in high-end remodeling, attention to detail, and customer service. He has certificates in home inspection and Commercial/ Residential mold inspection and is a national licensed soccer coach. Fun facts: Bill is a certified open water diver, and his favorite movie is water boy.

Tim McWaters

Tim McWaters is SERVPRO of Downtown Cincinnati's Commercial Business Development Representative. Tim comes from a business of sales background and started his career in medical device sales, working with surgeons on medical equipment. He values hard work, determination, and how you work when no one is watching. His favorite quote is "Don't put off tomorrow, what you can do today!" When he's not working hard at our offices; he loves talk radio and Bill O'Reilly. He enjoys gardening and boating and playing with his dog Bo! 

Hannah Garland

Hannah is a recent graduate from the University of Cincinnati; she received a Bachelor of Fine Arts with a minor in marketing.  She has three years of marketing intern experience and certifications in content marketing and inbound marketing. As a Service Marketing Representative at SERVPRO®, her goal is to continuously grow and learn within the restoration service industry. Her role involves building current and potential client relations, analyzing sales trends and strategies, and CRM. 

Jillian Jennings

Jillian is experienced with customer care and giving the best quality service from her experience in the entertainment industry. As a job file coordinator by day and video game content creator by night, it's safe to say she is not lacking in organization or keeping up with the latest technology. When she's off the clock, there is no doubt she is traveling to the next gaming convention across the country.  

Katie Martini

Katie has been with SERVPRO® for 2+ years in the marketing and social media department. She studied Psychology and Neuroscience at the University of Cincinnati and was part of the first graduating class of Mercy McAuley High School.  When she's not making aesthetically pleasing, humorous, or informative restoration content, she's doing behind the scenes work of data analysis and content management across the systems we use. Out of the office, Katie enjoys spending time with her tabby twins and high school sweetheart. Her innovative and creative spirit help bring value to our growing community across our digital platforms.